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DIGITAL CONCIERGE

The DIGITAL CONCIERGE is a UX-Digital chatbot designed exclusively for the hotel industry. It provides a 24/7 real-time communication channel that automates conversations between your hotel, leads and guests.
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You won't believe it's not human!

The primary application of the DIGITAL CONCIERGE is answering questions. Think of it as the ultimate customer service tool. But that's not all it can do. The Digital Concierge can also support Sales and Marketing teams with instant email notification on hot leads, live chat takeover, audience segmentation and much more!

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Key Features

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Responds in real-time
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Instant email notifications
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Live chat takeover
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Facebook & Website sync
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Supports free form questions
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NLP (AI learning & response)

The DIGITAL CONCIERGE is a chatbot solution for the hospitality industry
powered by Facebook Messenger...

The DIGITAL CONCIERGE gives you the opportunity to expand your audience with 1.3 billion+ Messenger users.
Facebook Messenger has excellent engagement rates and is a recognisable and trusted instant messaging platform.
Not only does the DIGITAL CONCIERGE provide a real-time communication channel 24/7 on your Facebook page but also
supports website integration with conversation sync between your website and your Facebook page.

Using Facebook Messenger for your chatbot is a cost-effective way to expand your hotel's communication channels
without the need to commission a bespoke app or hire and train staff.

The DIGITAL CONCIERGE is ready to go to work for you with a fast and simple set up process!

Package Pricing

The DIGITAL CONCIERGE is a managed subscription with 3 levels of service...

Junior Concierge

£ 99* / month

£499* one-off set up fee *+vat

  • Unlimited contacts
  • 5k message sends (pm.)
  • 1 Facebook page integration
  • Custom branding
MANAGEMENT
  • 2-hour amends retainer (pm.)
  • Yearly Reporting
  • Yearly recommended strategy
  • Unanswered questions update
  • Send Limit Notifications
  • Technical Support
  • Monthly News & Updates

CAPABILITIES

  • Website integration
  • Contact Export
  • Booking
  • Self check-in/out
  • Live chat takeover
  • Email Notifications

CHATBOT STRUCTURE

  • 3 Scripts
  • 10 Basic Enquiry Q&A's
  • 30 General Enquiry Q&A's
  • Bespoke questions
  • Chatbot Abusive language response & report
  • 1 Feedback form
  • Bespoke form
  • 5 Attributes
  • 3 Tags
  • Audience Segmentation

MARKETING AUTOMATION

  • Chat Blaster
  • RSS blaster for your blog feed
  • Drip Campaign
  • FB comment guard on all Facebook posts
  • QR code
  • Website Button

INSIGHTS

  • Trackable Links
  • Bot Analytics

Executive Concierge

£ 149* / month

£699* one-off set up fee *+vat

  • Unlimited contacts
  • 25k message sends (pm.)
  • 1 Facebook page integration
  • Custom branding
MANAGEMENT
  • 4-hour amends retainer (pm.)
  • Quarterly Reporting
  • Quarterly recommended strategy
  • Unanswered questions update
  • Send Limit Notifications
  • Technical Support
  • Monthly News & Updates

CAPABILITIES

  • Website integration
  • Contact Export
  • Booking
  • Self check-in/out
  • Live chat takeover
  • Email Notifications

CHATBOT STRUCTURE

  • 5 Scripts
  • 15 Basic Enquiry Q&A's
  • 55 General Enquiry Q&A's
  • 3 Bespoke questions
  • Chatbot Abusive language response & report
  • 1 Feedback form
  • 1 Bespoke form
  • 8 Attributes
  • 5 Tags
  • Audience Segmentation

MARKETING AUTOMATION

  • Chat Blaster
  • RSS blaster for your blog feed
  • Drip Campaign
  • FB comment guard on all Facebook posts
  • QR code
  • Website Button

INSIGHTS

  • Trackable Links
  • Bot Analytics

POPULAR

Presidential Concierge

£ 399* / month

£999* one-off set up fee *+vat

  • Unlimited contacts
  • 250k message sends (pm.)
  • Up to 3 Facebook page integrations
  • Custom branding
MANAGEMENT
  • 8-hour amends retainer (pm.)
  • Monthly Reporting
  • Monthly recommended strategy
  • Unanswered questions update
  • Send Limit Notifications
  • Technical Support
  • Monthly News & Updates

CAPABILITIES

  • Website integration
  • Contact Export
  • Booking
  • Self check-in/out
  • Live chat takeover
  • Email Notifications

CHATBOT STRUCTURE

  • 10 Scripts
  • 25 Basic Enquiry Q&A's
  • 100 General Enquiry Q&A's
  • 10 Bespoke questions
  • Chatbot Abusive language response & report
  • 1 Feedback form
  • 1 Bespoke form
  • 15 Attributes
  • 10 Tags
  • Audience Segmentation

MARKETING AUTOMATION

  • Chat Blaster
  • RSS blaster for your blog feed
  • Drip Campaign
  • FB comment guard on all Facebook posts
  • QR code
  • Website Button

INSIGHTS

  • Trackable Links
  • Bot Analytics

Register your interest in the Digital Concierge now...